Just like with almost any other kind of business letters, appeal letters must be consulted thoroughly. Home Letters Business letters Apology letter for incorrect payment or an underpayment Posted By: Administrator on: August 22, 2015 In: Business letters … You have also kept a good amount of patience in adjusting with us. Subject: Apology Letter for Wrong Billing. Sincerely, [Senders Name] [Senders Title] -Optional-, [Enclosures: number] - Optional - cc: [Name of copy recipient] - Optional -, Further things to consider when writing apology letters to clients. It … Sometimes mistakes are made during billing or charging the clients. Formal introduction letter for a new team member; Formal letter template for declining a job offer; Sample formal letter to decline job offer; Announcement letter for Online Meeting Sample; Announcement letter of press conference Be apologetic about sending the collection letter by mistake. They will get upset when they find there is a billing … Kindly cancel the erroneous invoice in your records and update the new one. APOLOGY EMAIL TO CLIENT FOR ERROR IN INVOICING & RAISING NEW INVOICE CHARGED TOO LITTLE [DATE, ex. Sample letter, Example of a letter informing client of incorrect payment, Example of letter to client who sent the wrong check, Letter notifying that the wrong seat covers are returned, Letter to client informing them of check not received yet, Sample letter correcting misprint in insert from Zen Spa, Sample letter correcting misprinted info about event time, Sample letter informing client about incorrect bill payment, Sample letter to client about improperly filled out check, Sample letter to client informing of unpaid utility bill, Sample letter to client informing them of a decrease in fees. Start the letter with a proper salutation. We thank you for letting us know about the error that occurred in the invoice. On line #9, the quantity of 92 cases listed is incorrect. The apology letter should be to the point and in brief. Apologize for any inconvenience caused to the customer. Appreciate the understanding and patience of the customer. As a result, the wrong statement is sent to the customer, which can create troubles for the customer retention department. Apologize for any inconvenience caused to the customer. Your letter needs to be direct. Thank you for informing us about the mistake. Letter to Apologize for Incorrect Billing. You must apologize for sending a collection letter to the reader by mistake. They could also be response letters to respond to clients' queries or inform letters to notify the clients of important matters like discounts on products and services, relocation of offices, etc. Sample apology letter for an invoice or billing error We would like to apologise for the error in the marketing invoice. Apologizing for a Defective or Insufficient Product. Billing and invoice errors are relatively minor mistakes that can usually be corrected easily. ... Apology Letter for Not Attending a Meeting. You had indeed made the payment on (Date) for an amount of (figure). We thank you for letting us know about the error that occurred in the invoice. Professional writing services est. Letters to clients are business letters, and therefore, they should be formal and professional. You can use this letter for different kinds of transactions or situations. Apology letter - Sample Apology letter for incorrect payment or an over payment. Close the letter by warmly inviting the recipient to respond or to take the necessary action. Please accept my … However, our accounting personnel had missed out on entering the information in the system by mistake. It is to inform that I want to apologize for some errors in your bill and I have received your letter in which you mentioned that you had purchased an entire stock of football kit including socks, joggers, football, net, gloves, jumpers, shorts and the shirts. [Subject: Normally bold, summarizes the intention of the letter] -Optional-. The apology letter for billing errors are very minor mistakes, but for the company’s reputation you need to apology to the concerned customer/client. Also, thank the customer for informing you about the error. I have received your complaint letter and I'm really sorry that we couldn't meet your expectations. By creating a positive customer experience your apology and letter can potentially increase the loyalty a customer feels towards your company. Though a company may be hesitant to admit a wrong-doing, accepting fault and expressing regret is the best way to be sure that a customer will not negatively review the business or discontinue their loyalty. 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